MICHAEL J. CLENNON

mjclennon@gmail.com

https://www.linkedin.com/in/mjclennon

708.414.0556

IT MANAGEMENT PROFESSIONAL with 20+ years progressive employment, primarily within

the architectural, engineering, procurement and construction (AEC/EPC) sector. Versatile, business

partnering senior thought leader historically accountable for multi-site IT governance, engineering and

business applications delivery, budget definition and containment, leadership and development of

efficient, customer-oriented, techno-support communities. International IT management experience

cultivated within various culturally challenging environments inclusive of Afghanistan and Saudi Arabia

VERTICAL EXPERIENCE SUMMARY

IT Director • Afghan Wireless • Afghanistan

Regional IT Director • Genivar • Canada

IT Manager • Louis Berger Group • Afghanistan

IT Supervisor • Bechtel • Saudi Arabia

IT Consultant / Adjunct Faculty • USA

Regional IT Manager • Aker Solutions • USA

IT Manager • Aker Solutions • USA

CAD Manager / Software Support Specialist / Architectural Designer • John Brown E&C • USA

INTERNATIONAL EXPERIENCE DETAIL

IT Director – Afghanistan – 12 Month Contract

Afghan Wireless

July 2013 - August 2014 (1 year) • Kabul, Afghanistan • Telecommunications

IT Director, accountable for governance of overall IT portfolio within Afghanistan telecommunications

sector. Responsible for managing an IT service delivery team comprised solely of Afghan nationals,

supporting an end-user populace of 3000+ The IT estate included core network, service desk and

application support along with mobile and fixed network billing, provisioning, mediation, CRM, DWH BI

& SAP ERP

Regional IT Director – Canada

Genivar Inc (now WSP Group)

January 2011 - December 2012 (2 years) • Toronto, Ontario, Canada • Engineering & Construction

Regional IT Director, reporting to corporate VP-IT, accountable for $6m Ontario-wide IT portfolio

incorporating a geographically dispersed end-user populace of 1300, within a 30 site, multi-discipline,

Canada-based AEC organization. Led a versatile IT and CAD/BIM support team comprised of 15 systems

specialists, CAD/BIM, engineering and business applications and desk-side support personnel

• Delivered cohesion and uniformity to regional Ontario-wide support team, defining

consistent approach to IT and CAD service delivery resulting in vastly improved end-user

customer satisfaction. Tightened IT procurement model by eliminating all unjustified and

unreported expenditures, while driving in standardization, continuity and consistency

• Successfully designed, procured and commissioned 5 new VoIP-enabled office buildings in

support of overall business consolidation strategy, collapsing 12 smaller locations into

standardized, purpose-built infrastructures, dramatically improving IT service delivery

Core

Competencies

IT Leadership,

Service Delivery &

Governance

IT Project

Management &

Delivery

Application & Asset

Portfolio

Management

Budget Definition

& Containment

Sourcing

Procurement &

Commissioning

Policies &

Procedures

Vendor and

Customer

Relationship

Management

Contract

Negotiation &

Administration

Incident

Management

Change

Management

Configuration

Management

Problem

Management

Financial

Management

Service Level

Management

• Led multiple successful migrations/integrations of various business acquisitions. Delivered

and supported business enabling engineering and business application implementations

inclusive of MS Lync, Deltek ERP, Revit/BIM, and Cloud-based SaaS solutions

IT Manager – Afghanistan – 18 Month Contract

The Louis Berger Group Inc.

June 2009 - December 2010 (1 year 6 months) • Kabul, Afghanistan • Engineering & Construction

IT Manager, reporting to project Chief of Party (COP), for USAID -funded joint venture (Black & Veatch)

international development program tasked with constructing roads, schools, clinics and power stations

across Afghanistan. Remit entailed overall governance of mission-critical IT and engineering applications

service delivery, including management and containment of IT budget, and direct management,

leadership and mentoring of a 15 person IT support team comprised solely of Afghan nationals

supporting 400+ end users within a geographically dispersed VSAT/LAN/WAN environment.

• Project managed design, commissioning and support of remote satellite installations for 10 new

in-country locations, designed a modular, mobile container kit for remote VSAT installations,

successfully managed 99% up-time in mission-critical, hardship environments

• Successfully brokered new IQC contract for country-wide satellite-based internet services in

conjunction with USAID international general contractor

• Successfully delivered uplift of overall IT service model, re-engineered existing service desk

solution increasing project-wide customer satisfaction, implemented and supported CAD

solutions including Autocad Civil 3D, a P6 scheduling solution, HRMS and cloud solutions

IT Supervisor – Saudi Arabia (KSA) – 24 Month Contract

Bechtel

January 2007 - December 2008 (2 years) • Jubail, Eastern Province Saudi Arabia • Civil Engineering

IT Manager/Consultant for mega civil engineering and construction project in eastern Saudi Arabia

tasked with delivering significant refining and petro-chemical infrastructure, inclusive of master planning

and build out of associated industrial city. Reported to matrix organization including client IT Director

and corporate IT supervisor based in London. Remit included partnering with client IT Director and key

business stakeholders to identify emerging business requirements and defining of business enabling

process improvements. Assisted in containment of IT budget and management of a team of 40+ Saudi

nationals supporting 1500+ end-users, whilst providing sole hands-on IT support for 300-man Bechtel expatriot

engineering design team.

• Defined a multi-step tactical IT roadmap built on best practice methodology (COBIT) addressing

operational deficiencies, simplification of IT and application portfolio, service delivery and

process improvements within client environment

• Advised on and defined efficiency opportunities including re-engineering of existing service desk

solution, significantly improving remediation times, increasing overall customer satisfaction

• Delivered value-added engineering application integrations including the adoption, deployment

and integration of an Autocad Civil 3D solution, an enterprise-wide EDMS solution based on

Documentum, a GIS solution and a project scheduling solution (Oracle P6)

UNITED STATES EXPERIENCE DETAIL

AEC IT Consultant / Adjunct Faculty – United States

Independent Consultant / College Level Instructor

January 2005 - December 2006 (2 years) • Louisville, Kentucky • Carmel, Indiana, USA

Release

Management

Availability

Management

Security

Management

Network

Performance

Monitoring

KPIs/Metrics

Business & AEC

Applications

Projectwise

Autodesk Suite

Bentley Suite

Aveva Suite

Intergraph Suite

SmartPlant

Revit BIM

Civil 3D

Navisworks

ESRI

ArcGIS

Service/Help Desk

solutions including

Remedy BMC and

TrackIT

ERP Solutions

including Deltek &

Sage 300

BI Solutions

Financial Solutions

CRM Solutions

EDMS Solutions

Project Scheduling

solutions including

Oracle Primavera

(P6)

SureTrack

Methodologies

ITIL

COBIT

PMI

Infrastructure &

Topologies

VoIP

LAN/WAN

TCP/IP

Wireless Solutions

Wi-Max

(1) As Adjunct Professor provided class-room led instruction in MSCE curriculum covering MS 2003

Security Design and MS Exchange 2003 Server at Brown Mackie College, in Louisville, KY, U.S.A.

(2) Self-employed, independent IT Consultant providing technical advisory services and CAD support for

a range of small to medium size enterprises (SMEs), with a focus on the architectural, engineering and

construction (AEC) sector. Designed and delivered logical infrastructures including server and network

installations, provided CAD support and instruction, remote administration activities, database support

Regional IT Manager – United States

Aker Solutions (formerly Kvaerner)

July 1996 - December 2004 (8 years 6 months) • Louisville, Kentucky • Charleston, West Virginia •

Project Sites, USA • Engineering & Construction, Oil & Gas, Plant Services

Regional IT Manager reporting to corporate VP of IT and business unit (BU) managers with Kvaerner

(later absorbed by Aker Solutions). Originally recruited as IT Manager for Louisville, KY location (3

years 6 months), later promoted to Regional IT Manager. Accountable for regional IT footprint for

$4m+ IT portfolio overseeing a staff of 4 IT systems specialists supporting end-user populace of 350+

• Developed and managed nascent IT portfolio including formulation and management of

detailed IT budget, definition of improvement strategies , asset management strategy, hired,

mentored and developed IT and CAD support personnel

• Led deployment of regional service desk solution

• Later led formation of unified IT portfolio, a combined regional IT budget and a common

approach to IT service delivery between the two major locations and project sites. Successfully

designed, procured and commissioned voice and data infrastructures for 2 new office facilities

• Updated enterprise IT infrastructure, established equipment standardization strategy,

implemented and supported new 3D CAD plant design modeling solutions (PDMS, SmartPlant)

• Reduced overall regional spend 30% through synergies enlisted through common vendor

associations, merged application acquisitions and combined licensing agreements

• Further realization of cost efficiencies through stringent standardization of infrastructure

hardware, equipment acquisitions, common approach to desktop imaging and deployments

Architectural Designer / CAD Manager / Applications Support – United States

John Brown E&C

October 1989 – July 1996 (6 years 8 months) • Chicago, Illinois • Newark, Delaware, USA • AEC/EPC

Consultants

• Internally recruited to Newark, Delaware office of Aker Solutions as US-wide Support Specialist

for in-house developed, data-centric process (P&ID) diagram CAD tool, Autoflow -- ’95 - ‘96

• As CAD Manager, led uniform approach to development of Bentley Microstation and

AutoCAD generated contract deliverables for 75-man 2D CAD user community -- ’92 - ‘94

• Architectural Designer in Chicago, Illinois offices of John Brown E&C for a number of designbuild

projects, early adopter of CAD and Intergraph BIM. Assigned to project CAD

Coordinator for key projects, later promoted to office-wide CAD Manager --’89 -‘92

EDUCATION

Bachelor of Science • Technical Resource Management – Southern Illinois University

Associate of Applied Science • Architectural Design – Southern Illinois University

Ongoing Coursework • Managing International Projects – University of Toronto

Ongoing Coursework • Revit Architecture 2014

PABX telephony

T1

ADSL

MPLS

DS3

ISDN

VSAT

Thuraya GSM

Satellite Solutions

B-GAN

Services &

Applications

Cloud Solutions

IaaS & SaaS

VMware

Virtualization

MS Office Suite

MS Lync/ 365

MS Project

MS Sharepoint

MS Enterprise

Server 200x

MS Exchange

Server 200x

MS SQL Server

Active Directory

WINS, DNS, DHCP

Unix

Linux

Oracle 11i

MS SQL

Mac OS 9

Citrix

Terminal Services

IP Video-conf

BES

Archival Solutions

Web Filtering

Solutions

(Cyberoam,

Barracuda,

Checkpoint)

NAS/SAN Network

Storage

Disaster Recovery